At Alina Mall, we want customers to have a fair and clear return experience. This Refund & Return Policy explains when returns, exchanges, and refunds may be accepted for purchases made through our ecommerce store. For case-specific help, customers should contact support directly at contact@alinamall.biz.
Customers should inspect their order as soon as it is delivered. To be eligible for a return, items should generally be unused, in their original condition, with original tags, accessories, manuals, and packaging where applicable. Proof of purchase or order details may be required to process any return request.
Return or refund requests should be submitted within a reasonable period after delivery. If a customer believes an item is damaged, defective, incomplete, or incorrect, they should contact us as soon as possible with their order number and clear details of the issue.
If you receive a damaged, defective, or wrong item, please contact us promptly at contact@alinamall.biz. We may ask for photos, packaging details, and a description of the problem so we can review the issue and provide the next steps. Depending on the situation, we may offer a replacement, exchange, store credit, or refund where appropriate.
Some products may not be eligible for return due to hygiene, safety, customization, perishability, sealed-use protection, or other product-specific reasons. Items that have been used, damaged after delivery by the customer, altered, or returned without sufficient identifying information may also be refused.
To request a return, customers should contact contact@alinamall.biz and include their order number, item name, reason for return, and any supporting photos if needed. Please do not send items back without confirmation or instructions from our support team, as unapproved returns may delay review or may not be accepted.
Once a returned item is received, we may inspect it to confirm its condition and eligibility under this policy. Approval of a return, exchange, or refund is subject to this inspection and the facts of the case. If the item does not meet return conditions, we may decline the request or return the item to the customer.
If a refund is approved, it will generally be processed back to the original payment method where possible, or by another suitable method depending on the order and payment type. Refund timing can vary based on banks, payment providers, and processing systems. Original delivery charges may not be refundable unless the return is due to our error or the item was damaged, defective, or incorrect.
Where stock is available and the request is approved, we may offer an exchange for the same item or a suitable alternative. If an exchange is not possible, another remedy such as a refund or store credit may be considered depending on the circumstances.
Customers may be responsible for return shipping costs unless the return is due to a damaged item, wrong product, defective item, or another issue confirmed to be our responsibility. We will advise the customer of the applicable return method and any shipping responsibility during the review process.
If you need to cancel an order, please contact us as soon as possible. Orders that have already been processed, packed, or shipped may not be cancelable. In such cases, the order may need to follow the standard return process after delivery, if eligible.
We aim to review return and refund requests within a reasonable timeframe after receiving the required information or returned product. Delays may occur during high-volume periods, courier delays, or where additional verification is needed.
If you need help with a return, exchange, damaged item, or refund status, please contact contact@alinamall.biz. For case-specific help, customers should contact support directly so we can review the order and provide the correct next steps.
